topic Re: Arlo Secure subscription - sharing support in Arlo Secure

Arlo Secure subscription - sharing support

dbk111 — Wed, 19 Apr 2023 23:42:12 GMT

support for Arlo accounts seems to be nonexistent, been trying to add cameras and share with my business account.

all I can find is chat with no intelligent answers.

How do I ask an actual person a question or two????

Re: Arlo Secure subscription - sharing support

StephenB — Thu, 20 Apr 2023 12:39:25 GMT

@dbk111 wrote:

How do I ask an actual person a question or two????

Of course you could ask your questions here. Though this is a user-to-user forum, often we can help.

What cameras did you purchase? If you also purchased a base, then also let us know the model.

Have you been able to get any of the cameras on-boarded?

Re: Arlo Secure subscription - sharing support

dlbutts — Fri, 26 May 2023 11:59:43 GMT

Trying to log in to Dashboard to move new cameras to current Secure Plan Multi-Camera plan. Can log in to Arlo account fine but when attempting to log in to Dashboard get "Request Timed Out" error.

Using Mac Book and Safari browser. Thanks.

Re: Arlo Secure subscription - sharing support

jguerdat — Fri, 26 May 2023 13:45:51 GMT

Are you attempting this at your business location? IT may have some settings causing this. Can you try a different browser and/or computer?

Re: Arlo Secure subscription - sharing support

dlbutts — Fri, 26 May 2023 20:15:30 GMT

Not a business, home ATT internet. I have tried on iPad and MacBook using Safari browser only.

Can get to the Dashboard on iPhone but cannot drag new cameras from Trial to current Multi-Cam Secure plan.

thanks for quick response.

Re: Arlo Secure subscription - sharing support

jguerdat — Sat, 27 May 2023 12:26:29 GMT

Since you're on an older paid plan, my suggestion would be to cancel that and subscribe to one of the new plans which are for unlimited cameras so no need to enable any camera.

You could also install a different browser such as Chrome or Firefox to see if that would allow you to accomplish what you need.