topic Re: Cannot subscribe to plan in Arlo Secure

Cannot subscribe to plan

CameraNoWorky — Mon, 03 Apr 2023 15:11:41 GMT

I cannot subscribe to any new plans, I have an Arlo Go 2 on a plan but cannot add the sub to my Arlo Pro 3 because it's impossible to get past this spinner ... it's there on Mobile/Desktop/App all OS.

Support tickets just bounce back requesting uploading of screenshots with no way to track progress

Re: Cannot subscribe to plan

gemstone — Mon, 03 Apr 2023 16:23:36 GMT

Exact same scenario. I have been fighting this since the new UI launched in December. I have 8 cameras that are about to expire from their trial and will not be able to record. Support is basically useless on this and has no answer. At this point I think I am going to open a BBB case as this is beyond unacceptable.

Re: Cannot subscribe to plan

CameraNoWorky — Mon, 03 Apr 2023 16:41:32 GMT

I have another 2 Arlo GOs which are essentially bricks now and several Pros too. Way to reward the most valuable customers with the most devices. I'm actually trying to "give" them money ...

Re: Cannot subscribe to plan

ShayneS — Wed, 05 Apr 2023 18:14:06 GMT

@CameraNoWorky

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43431557

Re: Cannot subscribe to plan

ShayneS — Wed, 05 Apr 2023 18:15:06 GMT

@gemstone

Can you provide more detail regarding the issue you are experiencing?

Re: Cannot subscribe to plan

CameraNoWorky — Thu, 06 Apr 2023 18:05:17 GMT

Someone did reach out, claimed I’d not answered previous support queries. Asked for the same detail all over again. I provided it. Server Error. It seems the support tool is fundamentally broken.

Re: Cannot subscribe to plan

CameraNoWorky — Wed, 12 Apr 2023 13:45:37 GMT

Each time I update the support ticket I either get an error or when I actually manage to upload it successfully someone replies with the same canned response asking for browser and app versions, all of which have been supplied several times.