topic Purchase subscription in Arlo Secure

Purchase subscription

Camtom — Wed, 13 Oct 2021 15:08:12 GMT

My free Secure Alert expired. I want to purchase a subscription. I entered all the pertinent info required and the system does not allow me to "confirm purchase". There is no customer service number to call. The Chat says that a customer service number is only available if you already have a subscription. This "do loop" is extremely frustrating to say the least.

Suggestions? I am tempted to ask for a refund for my purchase.

Re: Purchase subscription

JamesC — Thu, 14 Oct 2021 16:23:12 GMT

Camtom,

Check to make sure you're entering all of your information correctly in the subscription flow. Also be sure you are accepting the Arlo Terms of Service.

JamesC

Re: Purchase subscription

Camtom — Thu, 21 Oct 2021 14:02:12 GMT

Hi JamesC:

I tried your suggestion and it still did not work. I used my Apple and my PC and the results were the same - the "confirm purchase" button (the last step) was inactive. There were no alerts on any of my input information that were high-lighted to say that I made an entry error. I even put in a dummy credit card number and the high-lighted "error" message popped up.

I just mailed a letter to Arlo in Carlsbad (Attention: Customer Service) to explain my dilemma. I decided to give it more try before I ask for a refund and decide whether I should simply reconnect my Arlo 2 or migrate over to a different security plan.

It is unfortunate that in order to talk to an individual, that you need first to have a subscription. I cannot believe that I am the only person that has experienced this problem.