topic Re: Cancel Subscriptions in Arlo Secure

Cancel Subscriptions

Sbwallace01 — Sat, 09 Oct 2021 13:04:52 GMT

I am super frustrated with this company. I attempted to cancel my subscription a month ago through the app, however, I got the circle of death and was never able to hit the "cancel" button. I then had a very frustrating chat with a representative about canceling. I thought this was resolved after this chat. Nooooo.... just pulled my credit card statement and i got charged again this month. I have now tried to call the phone number I found online, but no one mans the phones, they send you back to the app to cancel. THE CIRCLE OF DEATH. I've also tried to open a new chat, but can't get a LIVE person to talk to me. I know I can dispute the charge with my credit card, but how do I finally put an end to this, once and for all?

Re: Cancel Subscriptions

Knowthanks — Sat, 09 Oct 2021 13:41:37 GMT

Having same thing happening to me will balk at my bank no more with draws

Re: Cancel Subscriptions

JamesC — Mon, 11 Oct 2021 15:57:14 GMT

Sbwallace01,

Could you provide a screenshot of what you're seeing? Do you get any error messages?

JamesC

Re: Cancel Subscriptions

cowgirlup96 — Mon, 06 Dec 2021 21:25:00 GMT

Me too!!! I don't even own the cameras anymore and they are still charging me. I've disputed with PayPal

Re: Cancel Subscriptions

TraceySharp — Mon, 03 Jan 2022 17:40:09 GMT

How do you cancel subscription? I'm being charged $10.68 a month and can't figure out how to cancel it?

Re: Cancel Subscriptions

JamesC — Mon, 03 Jan 2022 19:38:20 GMT

TraceySharp,

Log in to your Arlo account and navigate to Settings > Subscription. From here you can change or cancel your Arlo subscription plan.

JamesC

Re: Cancel Subscriptions

MMCCLACH — Mon, 07 Feb 2022 23:04:54 GMT

Trying to end subscription. There is no “Subscription” option under Settings in MyArlo on my pc

Re: Cancel Subscriptions

StephenB — Tue, 08 Feb 2022 13:15:08 GMT

@MMCCLACH wrote:
Trying to end subscription. There is no “Subscription” option under Settings in MyArlo on my pc

It should be here:

Re: Cancel Subscriptions

MLE10 — Tue, 05 Apr 2022 16:36:12 GMT

No this does not work. There is no option to cancel. They really want their $59 a month.

Re: Cancel Subscriptions

Sbwallace01 — Tue, 05 Apr 2022 16:43:13 GMT

Hey all. After reading the fine print, I was able to submit the cancelation from a PC. It won't go through if you attempt to do this from your phone.