topic Re: cancel subscription in Arlo Secure

cancel subscription

BryceWayne — Thu, 01 Dec 2022 11:44:49 GMT

I have tried following the instructions to cancel my Arlo subscription.

Only thing is they have removed the Cancel Subscription button.

Their webchat says that it's some sort of error that has just occured that morning. Anyone else have this problem?

They have a day to fix it before I call the bank.

Re: cancel subscription

jguerdat — Thu, 01 Dec 2022 14:34:47 GMT

Use the web client (my.arlo.com). The cancel subscription selection is at the bottom.

Re: cancel subscription

cmo325 — Sat, 31 Dec 2022 18:32:21 GMT

Yes and it is very frustrating, I spoke to a customer service a couple of days ago and he rambled off a website to go to and that was wrong. I tried to call back the next day and that function has changed. If they could do this to thousands of customers and get two extra payments until things are settled, there must be a consumer law to protect companies from doing this?

Re: cancel subscription

cmo325 — Sat, 31 Dec 2022 18:41:58 GMT

They deactivated three of the buttons that help you manage your subscriptions. Your advise is wrong.

Re: cancel subscription

jguerdat — Sun, 01 Jan 2023 15:11:34 GMT

I'm now on the new interface so can't check how the subscription plan page is displayed using the old interface. However, I did look at the page I use for beta testing and the Cancel Subscription selection is still at the bottom of the page. Your image doesn't show that you clicked on the Arlo Secure selection under Subscription. Try that - any better? Have you tried clearing the browser cache or using a different browser?

Re: cancel subscription

RichMon — Mon, 27 Mar 2023 20:11:07 GMT

I want to cancel my subscription, but the cancel subscription button is not available. I di d not know I even had a subscription! Unhappy with Arlo

Re: cancel subscription

jguerdat — Tue, 28 Mar 2023 13:56:07 GMT

Have you tried both the app and web client to unsubscribe?