topic Re: Not receiving email alerts. in Arlo Secure

Not receiving email alerts.

RogerOTN — Sun, 26 Mar 2023 18:07:28 GMT

I stopped receiving gmail email notifications a couple weeks ago. Could it be a gmail setting that was changed? I have exhausted everything with Arlo support.

Re: Not receiving email alerts.

jguerdat — Mon, 27 Mar 2023 14:09:54 GMT

Do you have another email account that you could use for testing? I get notifications via Gmail with no issues.

Re: Not receiving email alerts.

RogerOTN — Mon, 27 Mar 2023 15:47:57 GMT

Thanks, I have tried using a different email address and it still does not receive emails. I have been online with Arlo support for hours and yet no success. I have 4 cameras and one base station. Two of the cameras and the base station are older versions that may not be supported by Arlo however the other two cameras are newer model VMC2030.

Re: Not receiving email alerts.

jguerdat — Tue, 28 Mar 2023 14:00:44 GMT

Just to be sure, make sure there's no leading or trailing space or other character that's out of place when entering the address.