topic Re: How to add camera to existing multi camera sub in Arlo Secure

How to add camera to existing multi camera sub

FirstCup — Fri, 10 Mar 2023 21:56:39 GMT

I have an arlo secure multi-camera subscription. It has 5 cameras on it now, 3 pro 3 and 2 pro 2 cameras. I purchased a 3 pack pro 4 cameras and wanted to add two of them to this subscription which I understand is allowed unlimited cameras on it. I synced the camera to the VMB4540 with no problems but it only showed up not as a sixth camera but a new one requiring a subscription as a 30 trial.

How do I get these cameras to show up as a participating camera 6, 7 & 8 if I chose to do it that way?

Thanks

Re: How to add camera to existing multi camera sub

StephenB — Sat, 11 Mar 2023 02:21:55 GMT

@FirstCup wrote:

I synced the camera to the VMB4540 with no problems but it only showed up not as a sixth camera but a new one requiring a subscription as a 30 trial.

The cameras are automatically opted into the trial when installed.

You can cancel the trial, and then you should be able to addd them to your existing subscription.

Re: How to add camera to existing multi camera sub

FirstCup — Sat, 11 Mar 2023 14:34:11 GMT

I did not see anywhere that I had an option to cancel the trial subscription. At the moment I will not need this information as I needed to return the cameras over quality issues. I may try a replacement set of cameras in the future but not sure, I need to get my refund first. But I will look for that option if I try again.

Thanks

Re: How to add camera to existing multi camera sub

StephenB — Sat, 11 Mar 2023 14:46:38 GMT

@FirstCup wrote:

I did not see anywhere that I had an option to cancel the trial subscription.

It is definitely there - the same steps that you use to cancel any Arlo subscription.

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

Re: How to add camera to existing multi camera sub

FirstCup — Sun, 12 Mar 2023 18:41:54 GMT

Thanks for the help! I did go ahead and reorder one pro 4 camera and I'll see how that works for me.