topic Re: Cameras offline in Arlo Secure

Cameras offline

Jessie27 — Thu, 16 Feb 2023 01:05:33 GMT

How do you talk to an ARLO representative when you need help? I got an email back giving me a case number, but it says PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL. So how can I talk to someone about the problem I’m having with my cameras?

Re: Cameras offline

StephenB — Thu, 16 Feb 2023 11:59:52 GMT

Do you have a subscription?

Re: Cameras offline

Jessie27 — Thu, 16 Feb 2023 15:51:55 GMT

I’m not familiar with this. How do I reply that yes I have a subscription and how do I see the reply?

Re: Cameras offline

Vallejo — Thu, 16 Feb 2023 21:28:27 GMT

Yes

Re: Cameras offline

StephenB — Fri, 17 Feb 2023 01:16:47 GMT

@Jessie27 wrote:

yes I have a subscription and how do I see the reply?

Then go into the support area of the app. You should see a phone support option there. If it's grayed out, then you need to wait until the support centers are open (6 am to 6 pm US pacific time)