topic Re: Annual subscription in Arlo Secure

Annual subscription

Manzi20 — Wed, 15 Feb 2023 11:44:18 GMT

I got the secure annual subscription yesterday in hopes I would be able to record at all times. I was wrong I need to switch my plan to CVR but I want to be sure I’ll get my money back for the months I won’t be using the annual subscription. I tried cancelling it yesterday and it said “sorry to see you go, you’ll be able to use subscription til Feb 14th 2023.”

Re: Annual subscription

StephenB — Wed, 15 Feb 2023 11:57:39 GMT

@Manzi20 wrote:

I want to be sure I’ll get my money back for the months I won’t be using the annual subscription. I tried cancelling it yesterday and it said “sorry to see you go, you’ll be able to use subscription til Feb 14th 2023.”

They don't refund when you cancel - one big disadvantage of the new annual plan.

CVR requires more than a subscription. You need to connect the camera with a base/smarthub, and you need to provide AC power to the camera (solar won't do it).

Although expensive, I do suggest going with both for a bit. You can't download footage from the CVR stream, and it can be time-consuming to look for a specific event. So having motion-triggered recordings as well can be useful,

Re: Annual subscription

Manzi20 — Wed, 15 Feb 2023 13:23:04 GMT

we’ll that’s kinda crap of them

$120 for literally nothing

thank you for replying though!