topic Re: Eol secure offer not working in Arlo Secure

Eol secure offer not working

BigBadBud — Sat, 11 Feb 2023 21:09:07 GMT

The eol offer link Arlo emailed me for the secure plan at a 75 percent discount doesn't work. It just says it doesn't work for this plan on every plan they offer. Anyone know a solution for this?

Re: Eol secure offer not working

JamesC — Tue, 14 Feb 2023 18:22:05 GMT

BigBadBud,

Are you receiving an error message? Are you able to provide a screenshot of the error?

JamesC

Re: Eol secure offer not working

BigBadBud — Tue, 14 Feb 2023 18:40:05 GMT

Re: Eol secure offer not working

JamesC — Tue, 14 Feb 2023 21:12:20 GMT

Thank you for the screenshot. I've escalated the details you've included in your post to the care team for further investigation. An agent will reach out to you with an update as soon as possible.

JamesC

Re: Eol secure offer not working

BigBadBud — Mon, 20 Feb 2023 04:55:39 GMT

The Arlo team did reach out and resolve this. Apparently the code is only good for monthly, not annual purchase subscriptions. C'est la vie. It's all good now.