topic Re: There was a problem trusting this device in Arlo Secure

There was a problem trusting this device

Hookiefree — Thu, 09 Feb 2023 12:05:05 GMT

I have seen similar posts that are marked resolved that I can’t reply to. The patch didn’t resolve my issue.

I got a new phone and was able to authenticate it using my iPad, but the following Add Trusted Device screen returns the red error message every time, “There was a problem trusting this device. Try a…”

I have rebooted the base, removed the old phone from trusted devices, authenticated with my iPad and email, logged out and back in. Nothing works.

I can get access to my cameras by selecting Don’t Trust, but when I log in the next time I have to authenticate all over again.

Please assist.

Re: There was a problem trusting this device

JamesC — Thu, 09 Feb 2023 22:11:39 GMT

I will reach out to you in a private message to gather more information.

JamesC

Re: There was a problem trusting this device

kcbalind — Mon, 13 Feb 2023 03:26:08 GMT

Hi James, i am having the same issue - quite frustrating.
Would you mind reaching out to me as well?
Or posting the solution?

Thanks!

Re: There was a problem trusting this device

JamesC — Mon, 13 Feb 2023 18:40:35 GMT

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

Re: There was a problem trusting this device

kcbalind — Mon, 13 Feb 2023 22:31:47 GMT

Great thanks - uninstalling and reinstalling worked - i should have thought to try this.

Re: There was a problem trusting this device

Hookiefree — Mon, 13 Feb 2023 22:38:11 GMT

That did it! Thanks James.