topic Re: Error when logging in from iPhone and iPad Apps. in Arlo Secure

Error can't log in to app

RRivas — Tue, 07 Feb 2023 20:09:57 GMT

I'm not able to login using my id and password. I am receiving an error message. “Oops an error has occurred, try later”. I have tried logging in from iPad, iPhone and Browser but keep getting the error message. HaVE I BEEN DISCONNECTED FROM Arlo system?

Re: Error

DannyBearAgain — Sun, 05 Feb 2023 09:58:45 GMT

Some people have had a similar issue.

https://community.arlo.com/t5/Arlo/Unknown-error-Not-able-to-login-in-the-iOS-App/m-p/1900303#M86780

Re: Error

ShayneS — Tue, 07 Feb 2023 20:10:10 GMT

Are you still experiencing this issue?

Re: Error

RRivas — Tue, 07 Feb 2023 21:11:36 GMT

Yes, I still cannot log into the app either with iPhone or my iPad.

i receive an “unknown error” message.

Re: Error

ShayneS — Tue, 07 Feb 2023 23:41:09 GMT

Does the same occur over wifi and mobile data?

Re: Error

RRivas — Tue, 07 Feb 2023 23:54:38 GMT

Yes, it occurs over Wi-Fi and Celular Data. I have even used it on other WiFi networks and it still does not work. Yesterday I was able to access it via web on my Pc, but. I luck on the app.

Re: Error when logging in from iPhone and iPad Apps.

RRivas — Sun, 12 Feb 2023 18:18:35 GMT

For over two weeks now I cannot log into my cameras via any app. I keep receiving the infamous “Unknown error”.

Re: Error

RRivas — Sun, 12 Feb 2023 18:37:20 GMT

Thank you!! Solved.

Re: Error

ShayneS — Mon, 13 Feb 2023 17:30:29 GMT

Thanks for the update