topic Re: How do I adjust the Smart notifications? in Arlo Secure

How do I adjust the Smart notifications?

Dwashburn9109 — Mon, 12 Dec 2022 22:39:15 GMT

I paid for the $10 a month arlo secure subscription. After I paid I was able to set smart notifications for one day. Logged back in the next day to make some adjustments and I can no longer adjust the smart notifications. I can't even find it any where on the app! I have searched all over! Any help would be apritiated!

Re: Smart notifications

DannyBearAgain — Sat, 10 Dec 2022 04:38:10 GMT

Did you purchase a multiple camera subscription or a single camera subscription?

Re: Smart notifications

jguerdat — Sat, 10 Dec 2022 14:37:04 GMT

Also, which app - 3.8 or 4.x?

Re: How do I adjust the Smart notifications?

Bob350 — Sun, 12 Feb 2023 00:22:30 GMT

Seems I am having the same challenge. I have the Arlo Hub with 3 Arlo Pro 4 cameras. I"m still in the trial period with the Secure subscription. When I got Routines and drill down one of the Modes (Arm Home in this case) and then Edit Rule, I see a toggle in the WHEN section to detect motion. That's all I see - there are non options to choose specific types of motion (person, animal, package, etc). I see the same in both iOS app and on the web. Not sure if it's related, but my activity zones do not appear to be working. I have confirmed that Track & Zoom is disabled. Thansk for any guidance you can provide.

Re: How do I adjust the Smart notifications?

StephenB — Sun, 12 Feb 2023 02:01:12 GMT

@Bob350 wrote:

When I got Routines and drill down one of the Modes (Arm Home in this case) and then Edit Rule, I see a toggle in the WHEN section to detect motion. That's all I see - there are non options to choose specific types of motion (person, animal, package, etc).

That's the way it's supposed to work (also with the older "library" interface). The rules just set the motion detection threshold. Smart notifications are processed in the cloud and just filter notifications, everything is still recorded.

To set up smart notifications for a camera

select devices
press the profile icon in the upper left
select the location (for instance Home)
select smart notifications
select the camera
choose the notifications you want.

No idea why Arlo set it up that way, IMO it would have been a bit more intuitive (and more flexible) if you set the notifications in the rule.

Re: How do I adjust the Smart notifications?

Bob350 — Sun, 12 Feb 2023 13:19:34 GMT

Thank you. That did the trick. At a minimum it would be nice if Arlo made those steps clear in their support docs.