topic Re: Non-Automated profile support required please in Arlo Secure

Non-Automated profile support required please

Wappageek — Tue, 31 Jan 2023 20:40:33 GMT

Trying to go thru the automated support after getting 2 notifications the credit card is not valid. The auto process indicates an email is sent to the profile email account, however nothing has been received for profile update. They were sent to the same email that indicates the account will soon be shutdown, so it is NOT a problem with the email.

How can I speak to someone who can call me to discuss the issue and a solution?

Re: Non-Automated profile support required please

StephenB — Wed, 01 Feb 2023 17:24:40 GMT

@Wappageek wrote:

How can I speak to someone who can call me to discuss the issue and a solution?

I'm tagging the mods ( @JamesC and @ShayneS ) so they can facilitate.

Re: Non-Automated profile support required please

ShayneS — Thu, 02 Feb 2023 23:42:30 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43340703