Unable to login to Arlo Secure iOS App

Sulaiman — Tue, 31 Jan 2023 11:07:26 GMT

I’ve been unable to log-in to my Arlo Secure iOS App recently. I keep getting the messages “Oops! An error has occurred. Try again later” and another “unknown error”. I’m running the latest iOS (16.3) and Arlo Secure (4.1) versions. However, I can log into my account via Arlo’s webpage with no issues.

I’ve followed others’ suggestion of removing previous “trusted devices” as a measure of troubleshooting this issue. I have also rested my password, and deleted the App entirely and reinstalled it again without resolving the issue.

Any suggestions would be appreciated as I have no access currently to any of my cameras.

Re: Unable to login to Arlo Secure iOS App

Sulaiman — Wed, 01 Feb 2023 13:44:35 GMT

I managed to resolve the issue for those who are facing the same situation.

Turns out that my primary means of 2-Factor Authentication, which is my mobile number, was not receiving the one-time security code to login to the App. I changed my primary 2FA to my email address instead and received the code to login with no issues.

topic Unable to login to Arlo Secure iOS App in Arlo Secure

Unable to login to Arlo Secure iOS App

Re: Unable to login to Arlo Secure iOS App