Second user

Gfabry — Sat, 21 Jan 2023 21:46:51 GMT

Hello! I have added my wife as a an admin to my account and given her authorization. We followed the process of setting her up an account and using it to log into the arlo app on her phone. Once in the app it shows that all devices (1 doorbell and 2 essential spotlight cameras) are shared with her, but she is unable to see the devices on the devices page, or look at the recorded video or live video feed from the doorbell/cameras. Wondering to to get her full access. Thanks.

Re: Second user

StephenB — Sun, 22 Jan 2023 11:59:30 GMT

@Gfabry wrote:

Hello! I have added my wife as a an admin to my account and given her authorization. We followed the process of setting her up an account and using it to log into the arlo app on her phone. Once in the app it shows that all devices (1 doorbell and 2 essential spotlight cameras) are shared with her, but she is unable to see the devices on the devices page, or look at the recorded video or live video feed from the doorbell/cameras. Wondering to to get her full access. Thanks.

It sounds like you need to migrate your account to the new "feed" experience. Instructions are here:

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813

There are some bugs reported here with "feed", and once you switch to it you cannot revert to the older "library" experience.

topic Re: Second user in Arlo Secure

Second user

Re: Second user