topic Removing access in Arlo Secure

Removing access

ThomasT95 — Fri, 20 Jan 2023 09:43:31 GMT

Hello. I currently have a restraining order against someone that also has access to the cameras. I think that he was the original person to set them up. How do I make it to where he can no longer see the cameras?

I think they are Arlo Secure. I’m not really sure to be honest.

Re: Removing access

jguerdat — Fri, 20 Jan 2023 13:56:15 GMT

If that person is the owner of the system (it's his account), the only thing you can do is to take the cameras down, remove the batteries and unplug the base or hub. Do you have physical access to these devices?

Re: Removing access

ThomasT95 — Fri, 20 Jan 2023 14:04:46 GMT

I do have access to them and the hub. Is there no way to re-register them?

Re: Removing access

jguerdat — Fri, 20 Jan 2023 14:11:07 GMT

Only if that person is willing to remove them from his account. I don't know that there's a way to force that except by some sort of legal intervention.

Re: Removing access

ThomasT95 — Fri, 20 Jan 2023 14:46:24 GMT

Okay, thank you so much for replying.