topic Re: Unable to complete setting up Emergency Response in Arlo Secure

Unable to complete setting up Emergency Response

Legends92 — Fri, 03 Sep 2021 20:59:47 GMT

I’m going through the wizard and I’m on the screen to pick the type of property.

No matter where I click and how I click, it does not get selected.

Re: Unable to complete setting up Emergency Response

dcfox1 — Fri, 03 Sep 2021 21:41:11 GMT

Not sure if this is your issue but are you in the U.S? As far as I know it is only available in U.S. unless something changed.

Re: Unable to complete setting up Emergency Response

Legends92 — Fri, 03 Sep 2021 21:41:48 GMT

Yep, in the US.

Re: Unable to complete setting up Emergency Response

dcfox1 — Fri, 03 Sep 2021 21:42:50 GMT

Ok I never set it up so someone may help.

Re: Unable to complete setting up Emergency Response

JamesC — Fri, 03 Sep 2021 23:12:51 GMT

Legends92,

Do you experience the same behavior when using the web client from a PC?

What is the Emergency Response feature and how does it work?

JamesC

Re: Unable to complete setting up Emergency Response

Legends92 — Fri, 03 Sep 2021 23:15:12 GMT

Tried, I got a message saying this set up can only be done on my phone

Re: Unable to complete setting up Emergency Response

Legends92 — Fri, 03 Sep 2021 23:21:03 GMT

Attaching screenshot from Chrome on Windows 10.

Re: Unable to complete setting up Emergency Response

Tkwtampabay1 — Sun, 05 Sep 2021 15:42:28 GMT

I have the same issue that i reported and escalated to Arlo. In reference to trouble shooting not being able to complete the emergency response portion in the Arlo Application. I have tried to on three different phones and they are the Oneplus 8T, Oneplus 6T and Samsung Galaxy S21 to no avail. I have removed the Arlo application on all three phones, rebooted and reinstalled to no avail. In the application I’m unable to get past the Single Home, Townhome, or Apartment condo screen..

In addition, when I log on from my PC I see that Arlo Secure is grayed out… Finally I initially set up the emergency response when I switch to Arlo Secure Plus but when Arlo Version 3.5.4_28395 that was released on 08/26/21 it seem to change this… I do believe that the issue is with a back office function with the emergency response?

Re: Unable to complete setting up Emergency Response

Legends92 — Sun, 05 Sep 2021 16:20:49 GMT

Thankfully I am not the only person with this issue, which gives me hope that Arlo is working on a solution.

Re: Unable to complete setting up Emergency Response

JamesC — Tue, 07 Sep 2021 19:55:37 GMT

I've not been able to replicate this issue. If you're continuing to experience this issue, please open a ticket with the support team. If you already have a ticket opened, please let me know the ticket number and I will escalate if needed.

JamesC

Re: Unable to complete setting up Emergency Response

Tkwtampabay1 — Tue, 07 Sep 2021 19:59:21 GMT

Arlo case with reference number 42687180

Re: Unable to complete setting up Emergency Response

JamesC — Tue, 07 Sep 2021 20:38:43 GMT

I've escalated this topic to the development team and they are currently investigating the issue. I will provide an update one we have more to share.

JamesC

Re: Unable to complete setting up Emergency Response

Legends92 — Thu, 09 Sep 2021 20:23:46 GMT

I just checked and the emergency response is set up. I recall going through it once. So maybe there was a bug that reset it and now it’s fixed?