topic Re: Change to Subscription being considered in Arlo Secure

Change to Subscription being considered

rchrugg — Thu, 05 Jan 2023 13:39:10 GMT

Glad this community exists because Arlo support is non-existent, and I already want to punch the chatbot in the face

I have 5 4k cameras spread among two smarthubs. I have only been paying for a single camera premier subscription and was informed that the cost for this service would be increasing in February. If I understand this correctly, if I pay annually instead of monthly, there won't really be an increase.

My questions:

1. Would my setup (5 cameras / two smarthubs) be considered one account and therefore only need Arlo Secure Multi-Camera or Arlo secure plus subsciption?

2. It's my understanding that by paying an annual amount, I would forego the increase of subscription, even though the cost would go up by including more cameras, is that correct?

3. Is there any way to speak to a human at Arlo to ask questions or make changes? Sad to say, but I have felt mislead before by this company and want to be sure I am fully informed before making any decisions, or scrapping the whole thing and buying another brand.

Thank you for your assistance and happy New Year

Rich

Re: Change to Subscription being considered

JamesC — Thu, 05 Jan 2023 18:00:28 GMT

rchrugg,

You can view more information about annual pricing plan availability and details here: https://www.arlo.com/en-us/arlosecure.html

If you would like to speak with support about this, you can find support contact information within the Arlo mobile app under Settings > Support.

JamesC

Re: Change to Subscription being considered

Larus — Fri, 06 Jan 2023 05:22:05 GMT

James C responded to your post saying a real person could be contacted through the app > settings. He is wrong. I check it out because I have been hoping to talk with a real person about my situation. The only opportunity I found was to chat with their virtual assistant. That is not what I want.

I am pausing as i consider whether I will stay with Arlo or not. They need real people to be available.

Re: Change to Subscription being considered

StephenB — Fri, 06 Jan 2023 11:22:58 GMT

@Larus wrote:

James C responded to your post saying a real person could be contacted through the app > settings. He is wrong.

@rchrugg already has a subscription, so has a phone support option.

If you don't have a subscription, that wouldn't be available to you.

Re: Change to Subscription being considered

Larus — Fri, 06 Jan 2023 15:19:35 GMT

Thanks for your response, Stephan and James. I am a subscriber. I have been for a number of years. I am still searching for a real person phone number.

Re: Change to Subscription being considered

jguerdat — Fri, 06 Jan 2023 15:24:21 GMT

Have you gone to Settings, Support and chosen a camera? There should be a phone number in that display.