topic Re: New app version notification issues in Arlo Secure

New app version notification issues

Oz2009 — Sun, 25 Dec 2022 14:37:21 GMT

Has anyone noticed that with the new app version while using the Home Secure system, the notifications are not seen unless you have the app open . Like if the system is armed home, you wont get any notification form any of your cameras at all. This makes no sense

Re: New app version notification issues

jguerdat — Sun, 25 Dec 2022 15:13:07 GMT

I'm getting notifications on Android with the app just backgrounded. You're not logging out, are you?

Re: New app version notification issues

Oz2009 — Sun, 25 Dec 2022 17:02:22 GMT

Yes i am logged in. Thats why i am deeply concerned. This is not a cheap system. Yet falls short . I had some tech support helping but the problem still persists

Re: New app version notification issues

JamesC — Mon, 26 Dec 2022 19:19:45 GMT

Oz2009,

Are you getting recordings? Check your app permissions to make sure notifications are allowed/enabled. If you're still experiencing an issue, try uninstalling and reinstalling the app.

JamesC

Re: New app version notification issues

Oz2009 — Wed, 28 Dec 2022 20:11:40 GMT

Yes i did all those. I had the tech support for an hour trying to figure out what was wrong. At the end he said that because i have another user for the system on my app thats why the notifications weren't sent, which makes no sense, once i removed the user then the notifications started flowing in.

but my family can't use the app then ??!!!

Re: New app version notification issues

RVT0409 — Wed, 28 Dec 2022 21:55:01 GMT

I stopped getting Push Notifications on Monday 26th, prior to that, all was working fine since purchasing Pro 4 system in November 2022, no settings where modified in IOS or Arlo App, it just stopped ...