topic Device order not saving in Arlo Secure

Device order not saving

Jem4198 — Sat, 17 Dec 2022 10:50:04 GMT

I’ve recently shared work cameras with my home account so I can see all cameras from one account. In the work account, the cameras are in a logical order, but in my personal one, they’re mixed up. When I reorder, and hit save, it simply doesn’t save. I’ve logged out and back in multiple times, I’ve waited on the device order page for a long time in case it takes time, but nothing works. It returns to the same mixed up order every time.

Any tips out there?

Re: Device order not saving

ShayneS — Tue, 20 Dec 2022 21:32:04 GMT

Hi @Jem4198

Are you still experiencing this issue? Which version of the Arlo app are you using?

Re: Device order not saving

Jem4198 — Wed, 21 Dec 2022 09:17:08 GMT

Yes, I’m still having this issue.
Version 4.0.2 (5309)

Re: Device order not saving

ShayneS — Wed, 21 Dec 2022 18:17:58 GMT

Is this with an iOS or Android device?

Re: Device order not saving

Jem4198 — Thu, 22 Dec 2022 12:36:06 GMT

IOS, which is up to date

Re: Device order not saving

Jem4198 — Fri, 10 Feb 2023 06:02:21 GMT

Still no changes @ShayneS

Re: Device order not saving

ShayneS — Mon, 13 Feb 2023 17:48:56 GMT

Does the same occur with the latest Arlo app version 4.1.1?

Can you try adjusting and saving the devices order over the web browser at my.arlo.com?

Re: Device order not saving

Jem4198 — Thu, 16 Feb 2023 04:47:36 GMT

I have the latest version of the app available to me 4.1

After reordering on the desktop, this has fixed the issue on the phone.

Re: Device order not saving

ShayneS — Thu, 16 Feb 2023 21:47:19 GMT

Thanks for the update.