topic Re: Subscribe Now buttons not working in Arlo Secure

Subscribe Now buttons not working

kasperville — Sat, 14 Aug 2021 22:02:00 GMT

Trying to subscribe to a plan but am unable. Anyone else having this issue?

Thanks

Re: Subscribe Now buttons not working

LandJS — Sun, 15 Aug 2021 15:06:27 GMT

What plan are you trying to subscribe to and what steps have you been able to get to

Re: Subscribe Now buttons not working

kasperville — Sun, 15 Aug 2021 20:04:38 GMT

Just the basic Arlo Secure Plan. I get to the "subscribe now" button, which does not do anything. The app randomly logs me in and out as well. Last time, I had to log in 4 different times through the 2 step.

Re: Subscribe Now buttons not working

dcfox1 — Sun, 15 Aug 2021 20:33:19 GMT

@kasperville wrote:
Just the basic Arlo Secure Plan. I get to the "subscribe now" button, which does not do anything. The app randomly logs me in and out as well. Last time, I had to log in 4 different times through the 2 step.

Have you tried it on a PC at my.arlo.com ? After I highlighted a plan from the ones displayed the subscribe button was active. just a week ago.

Re: Subscribe Now buttons not working

StephenB — Sun, 15 Aug 2021 20:35:15 GMT

Also, make sure you are in a country where Arlo offers a subscription.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Subscribe Now buttons not working

dcfox1 — Sun, 15 Aug 2021 20:45:16 GMT

@StephenB wrote:
Also, make sure you are in a country where Arlo offers a subscription.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Good point. I was thinking he was upgrading from the old plan.

Re: Subscribe Now buttons not working

kasperville — Sun, 15 Aug 2021 20:58:33 GMT

I've tried through explorer and chrome from laptop and phone. And, I am in Country where it is offered.

Re: Subscribe Now buttons not working

LandJS — Mon, 16 Aug 2021 02:19:10 GMT

Before hitting the subscribe now button do you click on the I Agree button ? If that isn't checked subscribe now won't work.

Re: Subscribe Now buttons not working

kasperville — Mon, 16 Aug 2021 02:40:50 GMT

There is no "i agree" button on either browser, but that would be helpful.

Re: Subscribe Now buttons not working

LandJS — Mon, 16 Aug 2021 04:14:24 GMT

I'll see if I can go through the routine again to see exactly what the steps are. I clicked on change plan, chose secure plus and had to click what I thought was an agree check circle before the final step but will give it a look if I can.

Re: Subscribe Now buttons not working

LandJS — Mon, 16 Aug 2021 04:20:02 GMT

Yes that is correct. Change plan, chose secure plus, click on the (I agree to Arlo terms of service) and the final click

Re: Subscribe Now buttons not working

kasperville — Tue, 17 Aug 2021 17:45:57 GMT

I don't have an existing plan, so "change plan" is not an option that is showing up. I'm going through the "Arlo Secure" section.

Re: Subscribe Now buttons not working

LandJS — Wed, 18 Aug 2021 02:32:54 GMT

Let me ask if you have an Arlo account with at least one camera showing on it, that would be necessary to set up a secure plan if I understand correctly.

Re: Subscribe Now buttons not working

kasperville — Wed, 18 Aug 2021 13:43:54 GMT

I do. I have multiple cameras but no existing subscriptions.

Re: Subscribe Now buttons not working

JamesC — Wed, 18 Aug 2021 16:07:47 GMT

kasperville,

I've escalated the details of your posts here to the development team for further investigation. I will provide an update once I have more information on the issue you're experiencing.

JamesC

Re: Subscribe Now buttons not working

LandJS — Wed, 18 Aug 2021 16:10:42 GMT

Thanks for getting him some help James, figured you would eventually see it

Re: Subscribe Now buttons not working

kasperville — Wed, 18 Aug 2021 17:40:25 GMT

Thank you!

Re: Subscribe Now buttons not working

kasperville — Tue, 24 Aug 2021 01:34:52 GMT

Any word on this? I still can't buy a subscription. I can't see how this is so difficult.

Re: Subscribe Now buttons not working

JamesC — Tue, 24 Aug 2021 20:51:11 GMT

The development team is working on a release to address several subscription issues with symptoms like the ones you're describing. We're hoping to have that release available later this week. I'll keep you posted as we learn more.

JamesC

Re: Subscribe Now buttons not working

ed_g — Fri, 27 Aug 2021 14:58:42 GMT

I’m having the same issue with the Subscribe Now buttons not working when choosing one of the three plans being offered.