topic Re: ARLO PRO VBM4000 in Arlo Secure

ARLO PRO VBM4000

DC4L — Sat, 10 Dec 2022 12:40:20 GMT

I have had a Arlo Pro VMB4000 with 5 cameras for several years. This system is NOT user friendly and Arlo support has always been poor at best. Quickly discovered user are your best source for solutions. System had been working fine until the most recent update.

New issues:

Geofence stopped working the day after ARLO SECURE update.

System goes offline an random.

Also discovered that as poor as support was, it is no longer free.

So latest update has made my system useless so far.

Has anyone else had these issues? Any solutions?

Re: ARLO PRO VBM4000

Apw20 — Sat, 10 Dec 2022 13:27:13 GMT

Yes, having all sorts of issues since 5 Dec. Base station went offline, had to factory reset. Can't discover existing devices, had to factory reset cameras. A couple of pro 2 were then found but they are randomly dropping offline. Essentials aren't discovered at all even after a reset. Something major has happened, haven't contacted support yet but will see how that goes...

Re: ARLO PRO VBM4000

ShayneS — Mon, 12 Dec 2022 23:00:11 GMT

Hi,

Thanks for the feedback, Are you still experiencing this issue?

Re: ARLO PRO VBM4000

Apw20 — Mon, 12 Dec 2022 23:35:57 GMT

Yes I am. Managed to get most cameras syncd now but they still randomly drop offline. I have 2 further cameras to sync but they're outside so haven't been able to try yet. Generally it takes a long time to view live streams, if it works at all, then they go offline and come back later at some point. I've tried a brand new base station and have the same problems. Something's clearly changed somewhere...

Re: ARLO PRO VBM4000

DC4L — Tue, 13 Dec 2022 00:16:28 GMT

Yes, my geofence hasn’t worked since latest update. Also, system goes offline at random. I have factory reset by base and deleted and reinstalled latest app with same result.

Re: ARLO PRO VBM4000

DC4L — Sat, 17 Dec 2022 19:17:51 GMT

Problem continues…

Geofence and offline issues continue.

open to any suggestions.