topic Re: Unable to subscribe to a plan in Arlo Secure

Unable to subscribe to a plan

Tbark — Sat, 21 Aug 2021 12:55:10 GMT

Live in the US, so plans are available. After my free trail expired, I tried to renew, but the site won't accept my payment. Reached out via chat and telephone to no avail. To say I am frustrated is an understatement.

Re: Unable to subscribe to a plan

dcfox1 — Sat, 21 Aug 2021 17:53:02 GMT

@Tbark wrote:
Live in the US, so plans are available. After my free trail expired, I tried to renew, but the site won't accept my payment. Reached out via chat and telephone to no avail. To say I am frustrated is an understatement.

There is another thread here on this problem and Arlo stated they looking in to it. I use PayPal for the sub to avoid CC issues.

Re: Unable to subscribe to a plan

Tbark — Mon, 23 Aug 2021 14:04:52 GMT

I don't use PP.

Arlo needs to fix this issue...and fix it quick.

The cameras are pretty much useless without a hub or a subscription. I wish I had done a little more research about Arlo-I probably would not have bought it.

Re: Unable to subscribe to a plan

JamesC — Mon, 23 Aug 2021 15:58:27 GMT

Tbark,

What exactly are you seeing when you try to subscribe? Are you getting a specific error message?

Could you provide a screenshot?

JamesC

Re: Unable to subscribe to a plan

Tbark — Tue, 24 Aug 2021 12:40:50 GMT

No point in sending a screenshot-that seems to be Arlo's patent response to this issue. I get no error messages.

I fill all fields out with name, address, CC info, and click on the pane to update payment information.

I then attempt to click on the pane to confirm payment, and cannot-the pane link isn't activated(even after I read and acknowledge the terms and conditions).

Fix your site. These cameras are useless without a subscription.

From what I see on the Community comments, this is an issue that has been ongoing for more than a year.

Re: Unable to subscribe to a plan

StephenB — Tue, 24 Aug 2021 14:47:15 GMT

@Tbark wrote:

From what I see on the Community comments, this is an issue that has been ongoing for more than a year.

It does come up from time to time. Though I had no issue subscribing earlier this week (switching to Secure Plus from Elite), so it certainly isn't happening to everyone. FWIW, I was using Edge on a Win10 PC.

Re: Unable to subscribe to a plan

Tbark — Wed, 25 Aug 2021 11:59:59 GMT

Tried using Edge and Chrome on 3 different computers. Same issue with all of them.

Tired of messing around with these folks-evidently they don't care about supporting their products.

Terrible service!!

Re: Unable to subscribe to a plan

Tbark — Thu, 26 Aug 2021 14:17:29 GMT

Apparently the glitch has been corrected(for me, anyway).

It finally accepted my payment information and my subscription is now active.

Thank you to everyone who replied with suggestions.