topic Re: Sale ad is showing every time I open the app rendering it unusable and forcing restart in Arlo Secure

Sale ad is showing every time I open the app rendering it unusable and forcing restart

madar1a — Tue, 29 Nov 2022 01:12:06 GMT

Since before the Thanksgiving I've started seeing sales advertisements in the app every single day. It takes the whole screen and clicking on [No thanks] to close it doesn't always work. I have to restart the app to get rid of the ad. But it returns the next time I open the app. It returns even if closing with [No thanks] was successful. It's very annoying. I already pay for the subscription and have no need to buy new devices. Please fix this as it's making it very annoying to use the app. When I receive an alert I need to see it quickly and not be greeted by your sales ad.

Today I've been shown the Cyber Monday sale ad several times. I've opened the app just now and was able to take a screenshot of it. Can you please make it at least remember that I'm not interested in the sale (I am choosing [No thanks] after all) and stop showing me the same ad every time I open the app?

I'm using iOS 16.1.1.

Arlo version 3.8 (3443).

Re: Sale ad is showing every time I open the app rendering it unusable and forcing restart

ShayneS — Tue, 29 Nov 2022 21:30:57 GMT

Hey @madar1a

Thanks for letting me know, can you Tye removing and reinstalling the Arlo app and if that does not help, I will escalate this for you ASAP.

Re: Sale ad is showing every time I open the app rendering it unusable and forcing restart

madar1a — Wed, 30 Nov 2022 02:01:29 GMT

I reinstalled it and it keeps happening. Same issue on my spouse's phone with his (separate) account. I've seen the add today twice, the first time it froze the app and I had to force close it. Second time it closed after tapping on [No thanks]. Very annoying.

Re: Sale ad is showing every time I open the app rendering it unusable and forcing restart

ShayneS — Wed, 30 Nov 2022 20:24:58 GMT

Let me have this looked in to for you now. I will provide an update as soon as I hear more.

I'll also escalate this to the support team while my team investigates.

Re: Sale ad is showing every time I open the app rendering it unusable and forcing restart

ShayneS — Wed, 30 Nov 2022 20:27:59 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43244919