topic Re: Arlo Secure Support is a Joke in Arlo Secure

Arlo Secure 1.00 plus 2.99

sonetlumiere — Mon, 28 Nov 2022 19:20:53 GMT

I subscribed for the one camera Arlo Secure @ $2.99, I was billed $1.00 plus the $2.99. There was no mention of this $1.00 charge on the website when I agreed to the terms and took out the subscription. "Chat" support consists of a bot asking you numerous questions and then terminating the session with a "Case NumBer" you can not access. A real live human is never available. In reading these chats, I see numerous complains from folks who cancelled subscriptions and keep getting billed. I would AVOID Arlo products as well as their "services" if I were you. 0 stars.

Re: Arlo Secure Support is a Joke

Dannybear — Tue, 22 Nov 2022 19:34:55 GMT

I recall someone mentioned that the $1 is a preauthorise check and it should disappear after a few days.

Re: Arlo Secure Support is a Joke

jguerdat — Wed, 23 Nov 2022 14:43:34 GMT

This happens with many online purchases, not just Arlo. As mentioned, they're just checking to verify that the card info is correct and the charge will disappear shortly.

Re: Arlo Secure Support is a Joke

MisDenice — Thu, 24 Nov 2022 09:36:41 GMT

I’m having the same problem. Except I was charged twice for one month secure plan and two of the $1 charges. Chat is a completely useless robot and I can’t find any Arlo support numbers I can call to speak to a real person so I can get the money back they owe me. I’m starting to think Arlo was not a good buy.

Re: Arlo Secure Support is a Joke

JamesC — Mon, 28 Nov 2022 19:21:32 GMT

MisDenice,

Are the charges showing as completed or pending?

JamesC