topic How do I get a refund in Arlo Secure

How do I get a refund

Andy8 — Fri, 04 Sep 2026 10:15:29 GMT

How do I get a refund? The yearly subscription just triggered for $149.99. I haven’t owned the cameras for 6 months, so it makes no sense to be charged for this service. Didn’t realise I had a recurring payment to cancel. I logged onto Arlo account and cancelled it.
Emailed the address listed under paypal, but that bounced back as folder full

Re: How do I get a refund

BrookeN — Fri, 04 Sep 2026 13:29:38 GMT

I would be more than happy to provide that information for you. It does appear that you have 10 cameras and 2 basestations on the account that are online currently. You can reach out to support and ask about a refund. However, refunds are usually not given for active accounts.

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST

Re: How do I get a refund

Andy8 — Fri, 04 Sep 2026 22:15:17 GMT

Not sure what account you are looking at, but only ever had 4 cameras and no base station? I was able to log onto app so am going to try reaching out to support via that