topic Re: Phone support cancelled? in Arlo Secure

Phone support cancelled?

Hemtorparen — Sun, 02 Aug 2026 22:16:14 GMT

Arlo cancelled the phone support to us old customers!?

So you sell one of the most expensive camera system on the market and demand a paid subscription for each camera to get basic intelligence that is free with other systems. And now you have stopped support for existing customers? Mind you, when we purchased the system, part of the purchase was the included support!

Well, I got news for you: You have VERY strong Chinese competitors that provide smarter solutions and intelligent recognition without yearly fees and to a better price!

Thats it. I just took the decision to phase out my Arlo systems.

Re: Phone support cancelled?

BrookeN — Mon, 03 Aug 2026 14:25:09 GMT

I would be more than happy to help you with any questions you may have. The community is a wealth of information that can generally resolve most of what users are seeing. If you do need phone support, if you can provide more details I can have someone from support reach out to you.

Re: Phone support cancelled?

jguerdat — Mon, 03 Aug 2026 16:09:49 GMT

BTW, US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST for anyone.