topic Re: Support contact! in Arlo Secure

Support contact!

OwenFamily100 — Tue, 14 Jul 2026 07:12:58 GMT

I have a support contract for nearly 2 years now and still have issues when I have so called VIP support !

it was supposed to be fixed and I was told I would have no issues going forwards. BUT still I cannot get any support details as every leads to VERISURE which were the worst company to deal with and that’s a separate issue

Now I pay ARLO £200 a year and cannot get any support details

I just want some help please…. Not a lot to ask for something I am paying for ????

Re: Support contact!

OwenFamily100 — Tue, 14 Jul 2026 12:00:02 GMT

lol… what does vip support mean ?

still nothing

Re: Support contact!

BrookeN — Tue, 14 Jul 2026 13:56:15 GMT

I can hace Verisure support reach out to you and answer any questions you may have. Can you please dm me a callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Support contact!

BrookeN — Tue, 14 Jul 2026 17:36:04 GMT

@OwenFamily100 I have received your message, thank you for providing that information. I have reached out to Verisure support to contact you. They will be reaching out to you as soon as possible.

Re: Support contact!

OwenFamily100 — Wed, 15 Jul 2026 15:41:30 GMT

Thanks…. Still no contact 😊

Re: Support contact!

BrookeN — Wed, 15 Jul 2026 17:00:29 GMT

They will be reaching out, please let me know if you do not hear from them by Friday.

Re: Support contact!

OwenFamily100 — Wed, 15 Jul 2026 21:11:16 GMT

So what is my so called vip customer support about ?

Re: Support contact!

OwenFamily100 — Fri, 17 Jul 2026 14:58:25 GMT

Yep…. Still nothing

Re: Support contact!

OwenFamily100 — Sun, 19 Jul 2026 07:58:14 GMT

Also still waiting to know what this actually is ?

Re: Support contact!

StephenB — Sun, 19 Jul 2026 19:29:26 GMT

@OwenFamily100 wrote:

So what is my so called vip customer support about ?

I think you got that from Verisure, not Arlo.