topic Arlo Secure feed not working — videos show play symbol, only play audio, frozen playback (Android) in Arlo Secure

Arlo Secure feed not working — videos show play symbol, only play audio, frozen playback (Android)

shmihe — Tue, 30 Jun 2026 20:08:37 GMT

What is going on with the Arlo Secure feed? It's not working again, similar problems that had happened earlier in the year, that were subsequently mostly fixed for a while.

I can't scroll through and view my videos in my feed, one or two of them may work but then the next one I scroll to shows a play symbol on the screen - and only plays audio. And then there's more "frozen" videos like that too.

Sometimes force stop, and deleting the cache clears it for a short time. But then it goes right back to the same issues.

This is highly unusable and highly unacceptable. I see quite a few comments on the Google Play review section again about this. It's a software issue, has nothing to do with the hardware (that has already recorded the video).

You need to fix this now. Stop playing around with bells and whistles and AI and get the general main purpose of the app working again!

Re: Arlo Secure feed not working — videos show play symbol, only play audio, frozen playback (Androi

jguerdat — Wed, 01 Jul 2026 13:10:20 GMT

My Android app is now working properly using the latest app. Have you checked for updates?

Re: Arlo Secure feed not working — videos show play symbol, only play audio, frozen playback (Androi

shmihe — Wed, 01 Jul 2026 14:56:35 GMT

Yes, my Arlo Secure app (feed), is now back to working correctly, thanks to the update posted yesterday.

I had a reply from an Arlo employee on their Facebook, 2 days ago, which first asked me all of the symptoms of the issue, and then later told me that there would soon be a fix.

So of course the fix was released the next day (yesterday).

I do take issue in the fact that since I have EOL hardware that still works perfectly, I don't have any access, or I should say direct access to any support - regarding just the Arlo Secure app by itself.

Of course, even with EOL hardware, I NEED that app for everything to work still. If I am to use that app as an unpaying customer, (since I have rolling 7-day free video since purchase), I should be allowed to somehow get direct access to support regarding Arlo Secure.

Every time something happens like this, I have to resort to rewriting a review on Google Play to point out the issue, come here to this forum to point it out, and finally I found a way to get a hold of somebody on one of their (Arlo) Facebook accounts.

This should not be this hard.

And this is the second time in a year that their feed went screwy.

Last time took a lot longer before they noticed or gave a crap to fix it. And it wasn't completely fixed either, but bearable.

Re: Arlo Secure feed not working — videos show play symbol, only play audio, frozen playback (Androi

StephenB — Wed, 01 Jul 2026 16:25:13 GMT

@shmihe wrote:

I do take issue in the fact that since I have EOL hardware that still works perfectly, I don't have any access, or I should say direct access to any support - regarding just the Arlo Secure app by itself.

If you are in the US or Canada, you can call 1-877-427-5680 between 6:00a.m. - 8:00 p.m. PST. No susbscription is needed.

Hopefully they will roll out this option in other geographies.