topic Cannot add or remove subscriptions from locations in Arlo Secure

Cannot add or remove subscriptions from locations

TylerTheCreator — Tue, 02 Jun 2026 19:47:07 GMT

Greetings,

I have an account with Arlo with multiple subscriptions and locations. Each location now cannot be edited for its subscription. I can no longer add or remove any services for the location. I have contacted support about this issue multiple times with no luck. I have tried 5 different browsers, 3 internet connections, and 3 separate devices. All with the same results, making this a backend issue. I would like this resolved or any solutions to have this resolved. This has been a major issue as we have over 15 locations and even more cameras that cannot be monitored properly due to this.

Thank you,

Re: Cannot add or remove subscriptions from locations

BrookeN — Wed, 03 Jun 2026 13:55:11 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Cannot add or remove subscriptions from locations

BrookeN — Mon, 22 Jun 2026 14:35:59 GMT

I received your message, thank you for providing that information. I have reached out to support. They will be contacting you as soon as possible.