topic Re: Plan and payment issues in Arlo Secure

Plan and payment issues

Kski — Fri, 22 May 2026 22:28:52 GMT

I have had a plan for several years. The cameras stopped recording recently. My account says I have no plan but they keep charging me. Plus there is no option to remove my credit card. How do I get this fixed? I reached out to them via the portal and no one follows up. This awful service and an awful practice to not have a feature to remove your credit card. I am

Getting scammed and this seems like fraud to me.

Re: Plan and payment issues

BrookeN — Tue, 26 May 2026 14:54:04 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Plan and payment issues

BrookeN — Wed, 27 May 2026 14:30:14 GMT

I received your message, thank you for sending that information. I have reached out to support, they will be reaching out to you as soon as possible.