topic Re: Auto paid for my subscription but i have no plan in Arlo Secure

Auto paid for my subscription but i have no plan

Colbfactor5 — Mon, 04 May 2026 15:18:22 GMT

I have been auto playing for arlo subscription for recording on my cameras for several years. This month the subscription came out as usual but my account now says no plan and my cameras are not recording and when I try to talk to a live person the chat bot says I need a subscription to do that. I have paid the subscription why is it say I dont have one.

Re: Auto paid for my subscription but i have no plan

BrookeN — Mon, 04 May 2026 19:49:49 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Auto paid for my subscription but i have no plan

Colbfactor5 — Mon, 04 May 2026 20:03:29 GMT

Support ended up taking care of it on the phone about 20min ago after I was finally able to find the support phone number. This number is not posted on the website. My recommendation is to add the support phone number directly on the website to avoid frustration by all parties

Re: Auto paid for my subscription but i have no plan

BrookeN — Mon, 04 May 2026 20:17:03 GMT

Thank you for the feedback as well as letting me know it has been resolved. Have a great rest of your week.

Re: Auto paid for my subscription but i have no plan

Kanopy — Tue, 05 May 2026 13:46:38 GMT

I have the exact same issue. What did Arlo do to cause this and why dont they fix it?

Re: Auto paid for my subscription but i have no plan

BrookeN — Tue, 05 May 2026 15:01:15 GMT

Re: Auto paid for my subscription but i have no plan

ccranis — Tue, 05 May 2026 15:55:34 GMT

I have the EXACT same issue. Followed the support option of sending a DM, but that is not an option for me. Why am I getting charged for this?

Re: Auto paid for my subscription but i have no plan

Colbfactor5 — Tue, 05 May 2026 16:29:06 GMT

Ok so what i ended up doing was i had to call and talk to the subscription team first i think they fixed my subscription not showing up and then I still was not getting recordings so they sent me to technical support and they ended up having me factory reset one of the cameras. Once I did that and added the camera back all cameras started recording agen