topic Re: No response from email support about billing issue in Arlo Secure

No response from email support about billing issue

SpargoS13 — Thu, 09 Apr 2026 10:54:01 GMT

Why doesn't Arlo Billing Support reply to emails?? I have a case number and the email says someone will follow up within 24 hours, it's been 3 days now with no response!! I'm getting charged twice a month and want this fixed and a refund or credit.

Re: No response from email support about billing issue

BrookeN — Thu, 09 Apr 2026 16:11:14 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: No response from email support about billing issue

BrookeN — Fri, 17 Apr 2026 20:05:17 GMT

I recieved your message, thank you for providing that information. Support will be reaching out to you as soon as possible.

Re: No response from email support about billing issue

Jcapache41 — Sun, 19 Apr 2026 19:56:21 GMT

Same issue charged twice a month plus a charge of 163.25 on the 12th of every month and get no answers as to why i am being charged that amount

Re: No response from email support about billing issue

SpargoS13 — Thu, 23 Apr 2026 01:02:26 GMT

So frustrating!! They finally responded and said they had an update which ended up changing people twice, I hope you get a resolution soon too!!

Re: No response from email support about billing issue

SpargoS13 — Thu, 23 Apr 2026 01:04:54 GMT

My issue of being charged twice a month has been resolved BUT now nothing is saving for recordings, like I have no plan at all!

Re: No response from email support about billing issue

BrookeN — Thu, 23 Apr 2026 13:09:41 GMT

@SpargoS13 I apologize for the frustration. I have reached back out to support to see what is happening with the subscription. If you do not have a resolution by Monday can you please dm me and let me know.