topic Re: Trusted Device functionality no longer works in Arlo Secure

Trusted Device functionality no longer works

AlexWhi — Fri, 20 Mar 2026 10:50:36 GMT

The “trusted device” function of two step verification no longer works, in Arlo app version 6.19.0 on iOS in “Library” mode.

Devices previously trusted, in the Trusted Device list, do not receive the push notification to approve a log in.

Attempting to add a new Trusted Device causes the non-specific error “An error has occurred. Please try again.”.

The same problem exists on all the iOS devices I’ve tried.

I’m not sure how long this has been the case because I haven’t needed to sign in for quite a while.

Email code verification still operates.

Re: Trusted Device functionality no longer works

ShayneS — Fri, 20 Mar 2026 22:37:54 GMT

Have you tried reinstalling the Arlo app as well?

Re: Trusted Device functionality no longer works

EPNGR — Mon, 23 Mar 2026 00:14:53 GMT

I uninstall and reinstall app few times, restarted phone few times. Changed batteries at the bell. Nothing helped. Then I created a new account and updated base stations. Now doorbell rings to my phone. I had to spend hours. But now I need help how to schedule the routines so that cameras are on when I select arm home or arm away.

Re: Trusted Device functionality no longer works

AlexWhi — Mon, 23 Mar 2026 11:06:19 GMT

Yes, unfortunately reinstalling the app didn’t fix my issue.

Could someone please move the post above, as it appears to be about a different problem?

Re: Trusted Device functionality no longer works

StephenB — Mon, 23 Mar 2026 11:54:08 GMT

@EPNGR wrote:

I uninstall and reinstall app few times, restarted phone few times. Changed batteries at the bell. Nothing helped. Then I created a new account and updated base stations. Now doorbell rings to my phone. I had to spend hours. But now I need help how to schedule the routines so that cameras are on when I select arm home or arm away.

open your own discussion thread, and we can provide some tailored advice.

Re: Trusted Device functionality no longer works

AlexWhi — Thu, 16 Apr 2026 21:02:09 GMT

Any further advice on the Trusted Device issue?

Re: Trusted Device functionality no longer works

StephenB — Fri, 17 Apr 2026 12:51:15 GMT

@AlexWhi wrote:

Any further advice on the Trusted Device issue?

Just wondering - is this still an issue with you?

I haven't switched to a new iPhone for a while, and both my iPhone and an older iPad are trusted.

But I do have SMS verification enabled just in case there's a snag when I do replace the phone.

Re: Trusted Device functionality no longer works

AlexWhi — Fri, 17 Apr 2026 13:34:33 GMT

Yes, unfortunately it still isn’t working. I tried it again after the update to the Feed interface this week in case that had resolved the issue, but I still get the same behaviour. I’m using email codes as a fall back but it’s much easier to just trust a device.

I might try another reinstall.

Re: Trusted Device functionality no longer works

ShayneS — Mon, 20 Apr 2026 15:48:04 GMT

@AlexWhi

Did a reinstall of the app help?

Re: Trusted Device functionality no longer works

AlexWhi — Tue, 21 Apr 2026 18:56:24 GMT

Sorry for the slow reply, I’m afraid not. Same issue.

Re: Trusted Device functionality no longer works

ShayneS — Fri, 24 Apr 2026 19:06:17 GMT

Hi @AlexWhi

Just wanted to let you know, a member from my team reached out to you via email. It looks like you should be expecting some information soon, if not already.

Thanks

Re: Trusted Device functionality no longer works

AlexWhi — Fri, 24 Apr 2026 19:07:52 GMT

Yep, we’re working the problem now!

Re: Trusted Device functionality no longer works

ShayneS — Sat, 25 Apr 2026 00:30:21 GMT

Thanks for the update.