topic Re: Account issues in Arlo Secure

Account issues

Mke6994 — Sat, 04 Apr 2026 02:33:48 GMT

My account says “no plan” and I can’t see my recorded videos anymore. I was billed ( like every month) through my PayPal account and the charge has gone through. How do I remedy this issue?

Re: Account issues

StephenB — Sat, 04 Apr 2026 11:55:52 GMT

@Mke6994 wrote:

My account says “no plan” and I can’t see my recorded videos anymore. I was billed ( like every month) through my PayPal account and the charge has gone through. How do I remedy this issue?

The mods - @BrookeN , @ShayneS , @JamesC - can help with this. But likely not on the weekend.

If you are in the US or Canada, you can also try calling 1-877-427-5680 between 6:00a.m. - 8:00p.m. PST

Re: Account issues

BrookeN — Thu, 09 Apr 2026 21:14:48 GMT

@Mke6994 were you able to resolve this with support?

Re: Account issues

zrj20 — Tue, 14 Apr 2026 03:07:28 GMT

I have this same issue. Did you get it fixed? If so how?

Re: Account issues

BrookeN — Tue, 14 Apr 2026 13:34:27 GMT

@zrj20 Please try not to double post. I have responded to you on the other post. Thank you.