topic Can’t access account through desktop in Arlo Secure

Can’t access account through desktop

NYG127 — Thu, 02 Apr 2026 02:48:49 GMT

Welp , add another issue to the long list of Arlo’s issues.. now I can’t even access the website. It keeps telling me my password is incorrect even though it is the right password one camera will not work. Don’t get any motion. Don’t get CVR recording can’t even go live on the camera. Have took it off my account and reinstalled it five times already this camera service is complete and utter garbage

Re: Can’t access account through desktop

NYG127 — Thu, 02 Apr 2026 03:05:35 GMT

😂😂😂😂😂😂 actively working on it… yea it’s only been two weeks people have been having this issue and it is still not resolved

Re: Can’t access account through desktop

Jcapache41 — Thu, 02 Apr 2026 15:38:30 GMT

Same exact issue I am having I cannot get on the website. I got a phone call back from a person. I can’t even understand either. Very frustrating. Had to hang up the call. I’m really at the breaking point with this company.

Re: Can’t access account through desktop

ShayneS — Thu, 02 Apr 2026 18:06:35 GMT

HI,

Thanks for letting me know. Are you still experiencing this symptom? I wasn't able to replicate this as described.

I logged in to Safari successfully. Does this occur on all the browsers?

Have you tried clearing your cache? If it's still occurring, please let me know and I'll have the team reach out to you as soon as possible?

Re: Can’t access account through desktop

NYG127 — Thu, 02 Apr 2026 18:30:21 GMT

Yes 2 days now

Re: Can’t access account through desktop

NYG127 — Thu, 02 Apr 2026 18:33:42 GMT

Happening on my browser on the computer also cannot get through my account on my cell phone or iPad

Re: Can’t access account through desktop

NYG127 — Thu, 02 Apr 2026 18:41:02 GMT

Already spoke to somebody three different times today and the issue was not resolved. The phone calls are utterly useless. I can’t get anyone who speaks proper English. Can’t understand what they’re saying, went through the chat, and the person on the other end is sending me a link even after I explained to them, I cannot get on the website. It’s not working

Re: Can’t access account through desktop

Jcapache41 — Thu, 02 Apr 2026 19:11:30 GMT

This is what is happening can’t access nothing

Re: Can’t access account through desktop

ShayneS — Thu, 02 Apr 2026 20:33:27 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.