topic Re: Offline/connectivity issues in Arlo Secure

Offline/connectivity issues

Mcreyes0904 — Fri, 13 Mar 2026 11:34:12 GMT

My cameras (4) have recently started acting up. They have worked perfectly fine up u til about 2 weeks ago. They are having connection issues, if I try to see live feed it could say toy says connecting or it is completely offline. This rotates between all 4 cameras I also noticed when they show offline that the spotlight stays on the whole time. I have reset my router,moved it, master reset all the cameras and re added them several times all day strong connection to WiFi and then 1 minute later they are going offline or having connection issues issues. I’m missing a lot of movement they only work when they want to. I’m losing my mind lol

Re: Offline/connectivity issues

jguerdat — Sat, 14 Mar 2026 13:51:39 GMT

What cameras? If you bring one closer to your router for testing does it work reliably? This sounds like a signal strength/quality issue.

Re: Offline/connectivity issues

Mcreyes0904 — Sat, 14 Mar 2026 20:32:26 GMT

I have the Arlo essential 3rd generation cameras that are solar powered. And I have brought them in closer to router and still see the same issue. I don’t believe it’s my wifi because I have a different camera set up way out at my chicken coop and that one works just fine on same wifi.

Re: Offline/connectivity issues

jguerdat — Sun, 15 Mar 2026 14:10:41 GMT

That different camera (not Arlo?) is also in a different path for the connection so don't go solely on that.

WHat happens if you remove the solar panel from one camera?

Also, since you've moved a camera closer to the router, look for something near the router itself that could be interfering. Is this a mesh network or a single router?

Re: Offline/connectivity issues

Mcreyes0904 — Tue, 17 Mar 2026 10:51:44 GMT

I have not tried removing the solar power from the camera.

and I don’t see anything that could be interfering with the router to camera. I have right on my windowsill. The other thing I notice is my spotlights will stay on when the camera is not working which then drains the battery completely. During the day time one of my cameras works pretty decent. The other 3 it’s very hit or miss and at night time none of them work.

Re: Offline/connectivity issues

StephenB — Tue, 17 Mar 2026 12:31:53 GMT

@Mcreyes0904 wrote:

I have not tried removing the solar power from the camera.

Worth a try, as there have been some issues when the solar power is connected in the past.

@Mcreyes0904 wrote:

and I don’t see anything that could be interfering with the router to camera.

Still, worth checking. Measure the wifi speed using the Ookla or Cloudflare app on your phone while at the camera locations. Upload speed and packet loss are more important than download speed. Disable mobile data during the test, just to be certain you are measuring wifi speed.