topic Paid for subscription but plan not activated – cannot contact support in Arlo Secure https://community.arlo.com/t5/Arlo-Secure/Paid-for-subscription-but-plan-not-activated-cannot-contact/m-p/2474512#M15667 <P>Hello,<BR />I am hoping someone from the Arlo team or the community can help me with this issue.<BR />My previous subscription plan expired recently, and I have since paid for a new plan, but it has not been activated on my account.<BR />I attempted to contact support through the live chat, however I am unable to access it because the system does not recognise my account as having an active plan. This means I currently have no way to contact Arlo support directly, as I cannot find any email address or phone number.<BR />I have already sent an email with the invoice attached showing proof of payment, but I have not received a response.<BR />Could someone from the Arlo team please check my account and activate the subscription, or advise who I should contact to resolve this?<BR />Thank you very much for your help.</P> Sat, 07 Mar 2026 13:12:26 GMT Faddys123 2026-03-07T13:12:26Z Paid for subscription but plan not activated – cannot contact support https://community.arlo.com/t5/Arlo-Secure/Paid-for-subscription-but-plan-not-activated-cannot-contact/m-p/2474512#M15667 <P>Hello,<BR />I am hoping someone from the Arlo team or the community can help me with this issue.<BR />My previous subscription plan expired recently, and I have since paid for a new plan, but it has not been activated on my account.<BR />I attempted to contact support through the live chat, however I am unable to access it because the system does not recognise my account as having an active plan. This means I currently have no way to contact Arlo support directly, as I cannot find any email address or phone number.<BR />I have already sent an email with the invoice attached showing proof of payment, but I have not received a response.<BR />Could someone from the Arlo team please check my account and activate the subscription, or advise who I should contact to resolve this?<BR />Thank you very much for your help.</P> Sat, 07 Mar 2026 13:12:26 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-for-subscription-but-plan-not-activated-cannot-contact/m-p/2474512#M15667 Faddys123 2026-03-07T13:12:26Z