topic Re: Device Verification is not working for login in Arlo Secure

Device Verification is not working for login

fmags24 — Wed, 21 Jan 2026 21:49:01 GMT

Trying to login from a new device and the verification method will not send a passcode. The devices listed will not work, neither will my email address. Not sure what else I can do…I’m currently stuck at the verification screen after entering a successful username and password are successful..

Re: Device Verification is not working for login

ShayneS — Wed, 21 Jan 2026 21:58:35 GMT

Have you tried logging in through the web portal on your computer? Are other devices affected by this as well? Does it occur on mobile data and Wi-Fi? Have you checked the spam folder in your email address folder?

Re: Device Verification is not working for login

fmags24 — Wed, 21 Jan 2026 22:05:30 GMT

Yes, I have tried on my Mac and my Iphone. All devices are impacted...happens on both mobile and wi-fi. I have checked junk mail and nothing.

Re: Device Verification is not working for login

ShayneS — Wed, 21 Jan 2026 23:02:56 GMT

I'm checking with the team. I'll report back as soon as possible.

Re: Device Verification is not working for login

fmags24 — Wed, 21 Jan 2026 23:14:02 GMT

I spoke with the support team. They mentioned a persistent issue the networking team is looking into. I don't know...I was asked to wait for a fix. Until then, I can't get into my account.

Arlo Support

45360453

Re: Device Verification is not working for login

ShayneS — Thu, 22 Jan 2026 19:46:34 GMT

@fmags24

Thanks for the clarification. I also escalated this to make sure the information is relayed to the appropriate team. You should be receiving a response as soon as possible.

Re: Device Verification is not working for login

babs2234 — Wed, 04 Mar 2026 19:14:35 GMT

im having the same trouble havent been able to login for weeks, reset my entire phone (what a pain) and nothing.

Re: Device Verification is not working for login

ShayneS — Fri, 06 Mar 2026 01:00:11 GMT

Hi @babs2234

Are you still experiencing this? What Is the error message you receive and are you still experiencing this? does it occur on other devices and the web portal?

Re: Device Verification is not working for login

babs2234 — Fri, 06 Mar 2026 22:43:57 GMT

cant get in anywhere but on my desktop - it says its sending a verification code - I dont get anything.
i use a desktop a phone and an ipad

Re: Device Verification is not working for login

ShayneS — Fri, 06 Mar 2026 23:08:01 GMT

@babs2234

I have escalated your case & someone from support will be reaching out to you as soon as possible.

Re: Device Verification is not working for login

StephenB — Sat, 07 Mar 2026 13:15:18 GMT

@babs2234 wrote:

cant get in anywhere but on my desktop - it says its sending a verification code - I dont get anything.
i use a desktop a phone and an ipad

Have you tried adding sms verification from the desktop?

You should also be able to trust the phone there.

Re: Device Verification is not working for login

babs2234 — Tue, 10 Mar 2026 17:38:56 GMT

I cant get to my settings on the desktop - it wont send a verification code to anything, I can get here and thats it. so frustrated

Re: Device Verification is not working for login

StephenB — Tue, 10 Mar 2026 18:21:32 GMT

@babs2234 wrote:

I cant get to my settings on the desktop - it wont send a verification code to anything, I can get here and thats it. so frustrated

What happens if you click on Settings after you log in?

Can you then click on your profile (name and initials) at the top of the page?

After that you can click on "Two Step Verification" and add text (SMS) as a method. If you are on the two-step verification page, you do that by clicking on the + on the top right.

Re: Device Verification is not working for login

babs2234 — Tue, 10 Mar 2026 23:37:22 GMT

it only shows me settings for community I cant get to my devices etc
I cant log in except for community

Re: Device Verification is not working for login

StephenB — Wed, 11 Mar 2026 12:11:59 GMT

@babs2234 wrote:

it only shows me settings for community I cant get to my devices etc
I cant log in except for community

So https://my.arlo.com doesn't work?

Re: Device Verification is not working for login

fmags24 — Wed, 11 Mar 2026 14:40:43 GMT

I finally gave up and created a new account with a new email and re-registered my cameras.

Re: Device Verification is not working for login

babs2234 — Wed, 18 Mar 2026 17:36:40 GMT

They called me but its still not working ;-(
I have a subscription so not sure that would work for me

Re: Device Verification is not working for login

StephenB — Wed, 18 Mar 2026 22:31:04 GMT

@babs2234 wrote:

They called me but its still not working ;-(
I have a subscription so not sure that would work for me

Can you log in with the iPad?

Can you receive text messages on the iPad (or a mobile phone)?

Re: Device Verification is not working for login

babs2234 — Thu, 19 Mar 2026 05:03:02 GMT

doesnt work on the ipad either
When I try text messages for verification, they never arrive

Re: Device Verification is not working for login

StephenB — Thu, 19 Mar 2026 14:43:03 GMT

@babs2234 wrote:

When I try text messages for verification, they never arrive

Is the phone number set up to go to a mobile phone?