topic Account recovery info changed in Arlo Secure

Account recovery info changed

Jgreathouse3 — Thu, 05 Mar 2026 19:09:41 GMT

My account was hacked and my recovery email was changed by the hacker. I cannot receive a email to reset my password. I paid for a subscription but the chat with customer service says im not eligible to get live help. I need help with this because I believe hacker is trying to delete videos for some reason. Please help me

Re: Account Hacked, recovery info changed

BrookeN — Thu, 05 Mar 2026 20:50:26 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Account Hacked, recovery info changed

Jgreathouse3 — Fri, 06 Mar 2026 19:26:23 GMT

Hey thanks for the help, I can be reached at phone number and im available for the call anytime. Thanks

Re: Account Hacked, recovery info changed

BrookeN — Fri, 06 Mar 2026 19:26:52 GMT

Thank you for sending that information, please be careful putting private information in a public forum. Support will be reaching out to you soon.