topic Re: "Invalid Factor Data" and log in issues. in Arlo Secure

"Invalid Factor Data" and log in issues.

ant — Mon, 23 Feb 2026 19:20:07 GMT

https://www.reddit.com/r/arlo/comments/1rcltv0/invalid_factor_data/

Is anyone else having this issue? Another user and I ran into this so far.

Re: "Invalid Factor Data" and log in issues.

BrookeN — Mon, 23 Feb 2026 22:18:22 GMT

Is this on Google Chrome?

Re: "Invalid Factor Data" and log in issues.

Lilofromalbany — Tue, 24 Feb 2026 00:07:19 GMT

No, this is on the Arlo app.

Re: "Invalid Factor Data" and log in issues.

ant — Tue, 24 Feb 2026 02:14:57 GMT

Ditto. iOS app in iPhone as mentioned in my Reddit posts.

Re: "Invalid Factor Data" and log in issues.

BrookeN — Tue, 24 Feb 2026 14:03:46 GMT

Have you uninstalled the app and reinstalled it?

Re: "Invalid Factor Data" and log in issues.

ant — Tue, 24 Feb 2026 14:34:59 GMT

BrookeN: Yes as I mentioned in my Reddit's comments.

Re: "Invalid Factor Data" and log in issues.

BrookeN — Tue, 24 Feb 2026 15:18:17 GMT

Thank you for bringing this to our attention. I have passed this onto our development team. I will reach out to the community with any updates.

Re: "Invalid Factor Data" and log in issues.

Lilofromalbany — Wed, 25 Feb 2026 06:52:25 GMT

Thanks Brooke!

In the reddit thread, I mentioned that I eventually was able to get back into my account by tapping “Log Back In" after receiving that error message, then immediately swiping away from the app, and reopening it. When I reopened the app, it skipped the login page, and went straight to my dashboard.

Re: "Invalid Factor Data" and log in issues.

BrookeN — Wed, 25 Feb 2026 14:17:47 GMT

Thank you for providing that update. Have you seen the same error again after doing those steps?