topic Re: Refund in Arlo Secure

Refund

BillieReed — Tue, 13 Jan 2026 11:55:22 GMT

I returned an order in November and another order in December. I have yet to receive a refund. When will I get a refund?

Re: Refund

BrookeN — Tue, 13 Jan 2026 14:14:33 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Refund

BillieReed — Wed, 21 Jan 2026 10:39:08 GMT

I did send a DM and no response. I would really like my refund. I did the right process in returning.

Re: Refund

BrookeN — Wed, 21 Jan 2026 16:11:44 GMT

I have not received a message from you as of yet.

Re: Refund

BillieReed — Mon, 26 Jan 2026 16:24:29 GMT

No I have not. I really don't know why it is so hard to get a refund for the cameras I returned unopened/unused.

Re: Refund

BrookeN — Mon, 26 Jan 2026 16:43:09 GMT

I can have support reach out to you, however I asked you to send me a direct message with a good callback number as well as a good time to call. I have not received any message from you as of yet. I sent you a direct message asking for that information as well and you have not responded to that message as well. I could help you get the refund looked into, however I need that information first.

Re: Refund

BillieReed — Mon, 26 Jan 2026 17:26:58 GMT

You have not responded to my direct message to you Brooklyn.

Re: Refund

BrookeN — Mon, 26 Jan 2026 17:31:59 GMT

It is Brooke and I just received it. I have reached out to support, they will be contacting you as soon as possible.