topic Re: Arlo app stopped working on iPhone 17 pro max in Arlo Secure

App Crashing when opening

Adonaldson0014 — Fri, 23 Jan 2026 19:24:38 GMT

Since the update the app crashes when opened. If I delete and reinstall it works once then crashes. Cannot access anything or make any changes.

Arlo app stopped working on iPhone 17 pro max

ElTripper — Wed, 07 Jan 2026 16:39:25 GMT

Good Morning... Hope someone can help, I Tried using the chat on Arlo website but it is like trying to talk to a wall, you just never get a real answer

Ok so my problem is that the Arlo app stopped working on my iPhone 17 pro max, it used to work on the 16 pro max but now it just gives me the "unknown error" message, but I can watch and login using the website on my Macbook just fine, I am running iOS 26.2, any help with this issue will be much much appreciated, Thank you

Cameras I use are the VMC3030

Re: Arlo app stopped working on iPhone 17 pro max

BrookeN — Wed, 07 Jan 2026 18:46:45 GMT

Can you try uninstalling the app and then reinstalling it and see if you are able to login?

Re: Arlo app stopped working on iPhone 17 pro max

ElTripper — Wed, 07 Jan 2026 20:34:24 GMT

Sorry, I forgot to add that I have done that, I even tried on my iPad just now and nothing, it gives me the same message, do I need to reset all 3 of my cameras?? and make a new account?? Thank you

Re: Arlo app stopped working on iPhone 17 pro max

BrookeN — Wed, 07 Jan 2026 20:37:06 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Arlo app stopped working on iPhone 17 pro max

ElTripper — Thu, 08 Jan 2026 17:13:58 GMT

Will do, Thank you so much

Re: Arlo app stopped working on iPhone 17 pro max

BrookeN — Thu, 08 Jan 2026 21:18:43 GMT

Thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.

Re: Arlo app stopped working on iPhone 17 pro max

ElTripper — Thu, 08 Jan 2026 23:15:41 GMT

Got it, Thank you

Re: Arlo app stopped working on iPhone 17 pro max

Fscam2005 — Fri, 23 Jan 2026 01:54:56 GMT

Hello Community,

I have a iPhone 17 pro running iOS 26.2. The Arlo app immediately crashes crashes when trying to load. I have deleted websites history, deleted the app, turned iCloud back up off, poeeed iPhone off and back on again and re installed the app. Still nothing. Anyone know of this issue, and if there is a fix? Or are we waiting on Arlo to push a update through Apple to rid the bug?

many Thanks

Oklahoma

Taylorcrobi — Fri, 23 Jan 2026 17:36:55 GMT

My app suddenly stopped opening. What should I do?

Re: Oklahoma

BrookeN — Fri, 23 Jan 2026 20:39:57 GMT

Are you on iOS or Android?

Re: App Crashing when opening

BrookeN — Fri, 23 Jan 2026 20:40:38 GMT

What device are you using currently iOS or Android?

Re: App Crashing when opening

Adonaldson0014 — Fri, 23 Jan 2026 20:48:01 GMT

I use IOS 16 Pro. I am running the latest IOS Version 26.2

Re: App Crashing when opening

BrookeN — Fri, 23 Jan 2026 21:06:04 GMT

When did this start happening? Was it after an update?

Re: App Crashing when opening

Adonaldson0014 — Fri, 23 Jan 2026 21:08:28 GMT

It started after the update. Yesterday is when it began to really crash every time I tried to open the app. I can delete it, add it back, will work one time and then crash again!

Re: App Crashing when opening

BrookeN — Sat, 24 Jan 2026 00:08:33 GMT

We are currently investigating the behavior you are seeing and are currently working on the fix. I will update the community as soon as possible.

Re: App Crashing when opening

grasprah — Sat, 24 Jan 2026 04:14:25 GMT

I am also having this issue since the update. The app crashes immediately upon trying to open it, but I know my doorbell is working because I'm still getting notifications from the Arlo app somehow, and I can view the live feed from my Alexa app. I have an iPhone 16 Pro on 26.2. I have uninstalled and reinstalled multiple times, as well as rebooting my phone itself.

App won’t open since 1/23/2026

Dane875 — Sat, 24 Jan 2026 14:46:53 GMT

Ever since last night the Arlo Sercure App will not open on my iPhone 17. I used it yesterday morning without issue , but last night when I click it the blue house comes up for 2 seconds then disappears, never opens the app. If I delete the app it will open after reinstall the first time but will not reopen after that. I have tried offloading the data reinstalling , turning off WiFi and cell and forcing login and logging I from a computer and then trying the app. They all do not work. I know Arlo pushed an update out 4 days ago but the iPhone is up to date. Was working flawlessly before last night.

Re: App Crashing when opening

Malia_Putnam — Sat, 24 Jan 2026 18:04:05 GMT

My app is doing the same exact thing as well. Let me know when it gets fixed please. Thank you!

Re: App won’t open since 1/23/2026

Thesch — Sun, 25 Jan 2026 01:29:05 GMT

Same here