topic Location services in Arlo Secure

Location services

JulesTony — Sun, 14 Dec 2025 20:48:21 GMT

I cannot add location services for arlo on my I phone pro max 13 I deleted the app and reinstalled and logged in and out and it will not give me the option to always allow?? please 🙏 help. I have issues when in arm away mode that my front porch camera will sometimes not record

Re: Location services

jguerdat — Mon, 15 Dec 2025 15:34:16 GMT

The setting is in the phone settings for the app, not in the app itself. Is that where you're trying to change the setting?

Re: Location services

JulesTony — Mon, 15 Dec 2025 21:27:45 GMT

Yes I went to my phone settings. It’s not giving me the option. I tried deleting the app re-adding it trying to force it to give me allow while using, and it will not give it to me. I called Apple and they said it’s a problem on your end with your app

Re: Location services

JulesTony — Mon, 15 Dec 2025 21:33:23 GMT

The app was just updated 5 days ago but it has a glitch will not show in location services

Re: Location services

jguerdat — Tue, 16 Dec 2025 15:10:56 GMT

First, @StephenB and I are just users here and don't work for Arlo so it's not "my" app.

I'm on Android and am not familiar with all the iOS settings so someone else needs to jump in with specific details.

Re: Location services

StephenB — Tue, 16 Dec 2025 16:36:51 GMT

@JulesTony wrote:

The app was just updated 5 days ago but it has a glitch will not show in location services

This is what I see when I select Apple Settings->Apps->Arlo Secure

When I then press "Location" I see this: