Smart functions not working after Secure PLus Upgrade

Olivier_b — Sun, 14 Dec 2025 08:03:29 GMT

I have just upgraded my Secure Multi subscription to Secure Plus. Since then, I no longer have access to the “smart” features. Package detection, person detection, etc. — nothing works anymore.

For example, if I try to enable smart notifications, your website tells me:

“Smart Notifications aren't supported on your devices. Your current cameras do not meet the minimum requirements needed. Learn more about which Arlo devices support Smart Notifications.”

I have tried turning my cameras off and back on, as well as restarting the Smart Hub, but the problem persists. The bug occurs both on your website and in the iOS app.

All of my cameras are affected (Pro 5 and Ultra 2).

If I go to my Secure Plus subscription it says that all my 6 cameras are included into the plan.

Re: Smart functions not working after Secure PLus Upgrade

Olivier_b — Sun, 14 Dec 2025 14:52:05 GMT

resolved.

I had to cancel my subscription and to do a new one, the problem was on Arlo server I think.

Re: Smart functions not working after Secure PLus Upgrade

BrookeN — Mon, 15 Dec 2025 16:51:55 GMT

Thank you for providing that update. If you need any further assistance please let us know.

topic Re: Smart functions not working after Secure PLus Upgrade in Arlo Secure

Smart functions not working after Secure PLus Upgrade

Re: Smart functions not working after Secure PLus Upgrade

Re: Smart functions not working after Secure PLus Upgrade