topic Re: Doube Notifications for same detected event in Arlo Secure

Doube Notifications for same detected event

eiwrestling — Mon, 26 Sep 2022 02:47:32 GMT

Hi, I was recently having issues with getting an additional #ALERT notification on my flood 3 camera whenever motion was detected. To try and fix this issue I cleared the cache on the arlo app and then deleted/reinstalled it. I am now receiving two duplicate notifications for the same event whenever motion is detected for all my cameras [I have three ultra pro 2 , arlo wireless doorbell and one pro 4]. Looking through prior posts it appears to be an issue with back up softwares on phones reinstating some settings when I reinstalled the app. I have a samsung S20 Ultra and the only backup software is google one which I deleted the backup, reinstalled arlo app and still having this issue.

I also tried re installing one of the cameras but it did not work.

Here is an example below

What can I do as this is really annoying and inconvenient.

Re: Doube Notifications for same detected event

eiwrestling — Mon, 26 Sep 2022 04:23:46 GMT

To add clarification, the first notification comes up with the animated preview. The second is the same image but no animated preview, just a still shot with a green box around the detected object

Re: Doube Notifications for same detected event

ShayneS — Wed, 28 Sep 2022 16:23:21 GMT

Thanks for the feedback. I have notified the team and I will provide an update as soon as possible.

Re: Doube Notifications for same detected event

Vjen12 — Thu, 29 Sep 2022 23:18:49 GMT

@ShayneS Any update on a fix for this?

Re: Doube Notifications for same detected event

ShayneS — Thu, 29 Sep 2022 23:25:55 GMT

@Vjen12

Are you experiencing this on Android as well? Would you mind providing a screenshot too (Via PM if you like)?

I am still waiting for the team to get back to me.

Re: Doube Notifications for same detected event

Vjen12 — Thu, 29 Sep 2022 23:26:50 GMT

Re: Doube Notifications for same detected event

Vjen12 — Thu, 29 Sep 2022 23:28:19 GMT

Same situation on all of my cameras. First notification has a still picture with a green box around what tripped the motion and second one is an animated preview which when I click on it used to bring me to a screen that shows the clip. Now it's just the camera home screen. @ShayneS

Re: Doube Notifications for same detected event

ShayneS — Thu, 29 Sep 2022 23:30:26 GMT

Perfect, Thank you

I will bump the appropriate team now and provide an update as soon as I hear back.

Re: Doube Notifications for same detected event

Vjen12 — Fri, 30 Sep 2022 21:34:30 GMT

Any update? @ShayneS

Re: Doube Notifications for same detected event

ShayneS — Fri, 30 Sep 2022 22:26:45 GMT

@Vjen12

I'm still waiting for an update, would you mind sending in a diagnostic log?

Re: Doube Notifications for same detected event

Vjen12 — Fri, 30 Sep 2022 22:30:28 GMT

I emailed it yesterday to the specified address. Did you not receive? @ShayneS

Re: Doube Notifications for same detected event

ShayneS — Fri, 30 Sep 2022 22:58:31 GMT

@Vjen12

I just found it buried in my inbox, Thank you!!. I have provided the screenshot yesterday & just attached your log, I'll update as soon as possible.

Re: Doube Notifications for same detected event

ShayneS — Tue, 04 Oct 2022 20:32:10 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Doube Notifications for same detected event

ShayneS — Wed, 19 Oct 2022 16:50:49 GMT

Hi,

I just wanted to let you know my support team has reached out to you via email, did you happen to receive their message?

Thanks