topic Re: Status of the device in Arlo Secure

Status of the device

Edinburgh_lad1 — Sun, 16 Nov 2025 22:32:37 GMT

How's it possible @ShayneS that this same issue is back:

https://community.arlo.com/t5/Arlo-Secure/Status-of-the-device/m-p/2460351#M14075

My Arlo HD is telling me it's in the Arm Away mode and is detecting motion, even though it isn't. App version 6.5.8_6050808

I'd like to see more cumulative (quality) software/firmware updates but less often. There's no point making a step forward to then make two steps back because what I'm using is supposed to be a commercial product - part of which is the app itself - for which I paid (through paying for the equipment).

Re: Status of the device

ShayneS — Tue, 18 Nov 2025 00:36:47 GMT

I wasn't able to replicate this with the vmc3030 across android 6.5.8 and web. Does this occur indefinitely?

Re: Status of the device

ShayneS — Mon, 01 Dec 2025 22:45:31 GMT

Are you still seeing the mismatch?

Re: Status of the device

Edinburgh_lad1 — Tue, 02 Dec 2025 11:50:26 GMT

Yes!

Currently, Pro 2 is active and detecting motion (arm home mode), whereas the others, like my Ultra garden, are idle (not arm home mode or recording). There is no difference in status, as shown below. (I'm my case, Pro 2 is now detecting motion as it's in the rules/automations to record, whereas Ultra Garden is not listed in rules/automations to record in this mode)

Conversely, when Arm Away is activated, all cameras show they have this status, even if one of them isn't detecting motion or included in that mode (in my case it's Arlo HD)

Re: Status of the device

ShayneS — Tue, 09 Dec 2025 04:05:49 GMT

@Edinburgh_lad1

The Arlo development team is currently investigating reports of this behavior. I'll keep this thread updated.

Re: Status of the device

Edinburgh_lad1 — Tue, 09 Dec 2025 17:21:52 GMT

Ok.

So, essentially, what status is displayed in each camera currently depends on the mode selected, and not on also whether the camera is part of that mode.

Re: Status of the device

ShayneS — Wed, 17 Dec 2025 22:31:10 GMT

@Edinburgh_lad1

Just wanted to let you know the team is still actively working on this, and I'll provide another update when I have more info.

Re: Status of the device

ShayneS — Mon, 23 Feb 2026 19:35:20 GMT

@Edinburgh_lad1 I wanted to let you know that the team is actively working toward a resolution for this issue. I am closely monitoring the progress and will provide an update as soon as additional information becomes available.

Re: Status of the device

ShayneS — Thu, 16 Apr 2026 20:48:20 GMT

@Edinburgh_lad1

This should be resolved in the latest version of the app 6.23.0

This version's currently in a phased release, so there's a chance it may not be available just yet. It looks to be about 75% released.