https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466796#M14946 <P><SPAN>I have been a long time customer of arlo secure service paying a monthly subscription. Last payment was done this past December 4th. Mysteriously after this, my account is showing as if I don't have a subscription and there's no way for me to reach out live support because system says I'm not entitled for that since I'm not paying for the service. This is terrible customer experience. I'm reading already a lot of posts in the community from past about this same issue. Can somebody from arlo can help me to have this issue fixed?</SPAN></P> Mon, 08 Dec 2025 22:45:58 GMT jorgemgfdz 2025-12-08T22:45:58Z https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466796#M14946 <P><SPAN>I have been a long time customer of arlo secure service paying a monthly subscription. Last payment was done this past December 4th. Mysteriously after this, my account is showing as if I don't have a subscription and there's no way for me to reach out live support because system says I'm not entitled for that since I'm not paying for the service. This is terrible customer experience. I'm reading already a lot of posts in the community from past about this same issue. Can somebody from arlo can help me to have this issue fixed?</SPAN></P> Mon, 08 Dec 2025 22:45:58 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466796#M14946 jorgemgfdz 2025-12-08T22:45:58Z https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466799#M14947 <P>Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 08 Dec 2025 23:45:40 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466799#M14947 BrookeN 2025-12-08T23:45:40Z https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466866#M14955 <P>I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.&nbsp;</P> Tue, 09 Dec 2025 14:49:35 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2466866#M14955 BrookeN 2025-12-09T14:49:35Z https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2473025#M15547 <P>Hello,</P><P>&nbsp;</P><P>I'm having same issue again. I was charged for my plan this last Monday February 16, 2026 and my account is showing I'm not a subscriber anymore and I can't see the feed of my cameras. I tried to speak to a live agent but your chat bot solution does not allow me because it says I'm not a subscriber. Can you have a support agent contacting me again? For reference my previous case number is&nbsp;<SPAN>45269511.</SPAN></P><P>&nbsp;</P><P><SPAN>Jorge.</SPAN></P> Thu, 19 Feb 2026 00:50:02 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2473025#M15547 jorgemgfdz 2026-02-19T00:50:02Z https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2473149#M15553 <P>I have reached out to support to get in contact with you. They should be contacting you soon as possible.&nbsp;</P> Thu, 19 Feb 2026 17:37:03 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-charged-to-my-card-but-not-showing-up-in-my-account/m-p/2473149#M15553 BrookeN 2026-02-19T17:37:03Z