topic Re: Need refund in Arlo Secure

Need refund

Jgirl57 — Mon, 24 Nov 2025 02:19:16 GMT

Hello I need a refund and my subscription was to end in sept 2026

i have cancelled my account already but needed refunded the rest as I paid for the year in advance thank you

Re: Need refund

BrookeN — Mon, 24 Nov 2025 16:27:12 GMT

You can use the subscription until it ends, however we do not offer refunds for the subscription.

Re: Need refund

Jgirl57 — Mon, 01 Dec 2025 22:13:46 GMT

This is no good considering the camera is dead and the resolution did not work. I am not buying a new camera.
Can't use a subscription when you don't have a camera to use.
I am not thrilled.

My subscription goes till next Sept, this is not cool and I will never ever advise anyone to use Arlo.
We went to a different system.

Re: Need refund

BrookeN — Mon, 01 Dec 2025 22:17:44 GMT

I can have support reach out to you and they can look into this further. Can you please dm me a callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.